General
We recognise that your privacy is very important and we are committed to protecting the personal information we collect from you.
The Privacy Act 1988 (Cth) ‘Privacy Act’ and the National Privacy Principles (‘NPP’s’) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.
We encourage you to check our web site regularly for any updates to this privacy policy.
Collection
Types of Information collected
We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, other contact details and other information relevant to providing you with the services you are, or someone else you know, is seeking.
Personal information will generally be collected directly from you through the use of our standard forms, over the internet, via email or through a telephone conversation with you. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
Purpose of Collection
The personal information that we collect and hold about you depends on your interaction with us. Generally, we will collect and hold your personal information for the purposes of:
- providing services to you;
- to respond to queries made by you;
- to keep ourselves and you informed of the prevailing conditions of relevant property markets;
- providing you with information about other services that we, our related entities and other organisations that we have affiliations with offer, that may be of interest to you;
- providing you with promotional information about us, our related entities and other organisations that we have affiliations with;
- facilitating our internal business operations, including the fulfilment of any legal requirements;
- analysing our services and customer needs with a view to developing new and/or improved services;
- to monitor our website performance;
- keep you up to date with the latest in Property Listings & Opportunities, and
- keep you up to date of our Achievements, Property Sales, Leases, Transactions and new appointments.
Internet users
If you access our website, we may collect additional personal information about you in the form of your IP address and/or domain name. Also, our website may use cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. If you register on our website, we will then link your cookie back to your personal information details. We use cookies to monitor usage of our website and to create a personal record of when you visit our website and what pages you view so that we may serve you more effectively.
Failure to provide information
If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you with the services you are seeking.
Use and disclosure
Generally, we only use and disclose personal information about you for the purposes for which it was collected (as set out above). Although, we may disclose personal information about you to:
- service providers, who assist us in operating our business;
- other service providers, who provide the various services that you have requested and we have arranged;
- a purchaser of the assets and operations of our business, providing those assets and operations are purchased as a going concern;
- our related entities and other organisations that we have affiliations with for the purposes of data recovery, statistical analysis and reporting; and
- our related entities and other organisations that we have affiliations with so that they can provide you with information about their services, their clients and various promotions that might be of interest to you.
Security
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
Access
You may access personal information we hold about you, upon making a written request. Ray White Commercial, franchisees, contractors and licencees will endeavour to acknowledge your request within 14 days of its receipt and to provide you with access to the information requested within 30 days.
We may charge you a reasonable fee for processing your request. We may decline a request for access to personal information in circumstances prescribed by the Privacy Act 1988 (Cth).
If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
You Will Receive Information From
As a valued client to Ray White Commercial we would like to keep you up to date with the latest property listings, services, Achievements, Market Commentary and opportunities from all of our associated businesses, franchisees and licensees. As all clients’ real estate requirements are different to the next we are trying to cater for all in the distribution of our eMagazine Collection+, e-Weekly’s and e-Brochures from Ray White Commercial, franchisees, contractors and licencees.
If you wish to unsubscribe from this Digital Marketing initiative, then just refer back to the original e-Correspondence that was sent to your email inbox, at the bottom left you will find a check box, tick this and go to the very right of the original e-Correspondence and press the unsubscribe button. If there is no check box then simply select the unsubscribe button located in the bottom right hand corner. As your unsubscribing request is very important to us, please allow up to 5 working days to ensure that your request has been fulfilled. If you have any further queries then you can direct them to commercial.privacy@raywhite.com or phone +61 7 3231 2211.
For more information about privacy in general, you can visit the Federal Privacy Commissioner’s web site at www.privacy.gov.au
Feedback
If you have any queries or concerns about our privacy policy or the way in which we handle your personal information, please contact our privacy officer at:
Postal address:
GPO Box 2433, Brisbane, Queensland 4001
Email address: commercial.privacy@raywhite.com
Telephone: +61 7 3231 2197
Facsimile: +61 7 3236 9356